Accessibility, Patient Privacy, and Compliance
The Dimock Center is committed to serving our community with integrity while upholding the highest ethical and regulatory standards. As part of our ongoing dedication to compliance, we have strengthened our Compliance Program, which is led by the Compliance Department with governance oversight from the Health Services Board and Community Services Board, in collaboration with the Compliance and Risk Management Committee. This program ensures that our policies remain aligned with federal and state regulations and that we consistently adhere to both internal policies and the law.
Detect. Correct. Prevent.
A successful Compliance Program requires active participation from everyone connected to The Dimock Center, including employees, residents, participants, patients, visitors, vendors, and contractors. Consistent reports are made to the Board of Directors to provide updates on program activities, efforts, and overall effectiveness.
The Dimock Center
Compliance Department
55 Dimock St.
Roxbury, MA 02119
You can always report concerns without fear of retaliation.
The Dimock Community Health Center is a Federal Tort Claims Act (FTCA) deemed Health Center. We receive HHS funding and hold Federal Public Health Service (PHS) deemed status, providing coverage for certain health-related claims, including medical malpractice, for our organization and covered individuals.
Accessibility Information
At the Dimock Center, we are dedicated to ensuring that every patient, resident, participant, and visitor can safely and effortlessly access our campus while receiving exceptional care. Wefully adhere to the Americans with Disabilities Act (ADA) and prioritize staff training to foster sensitivity and responsiveness to the needs of individuals with physical, developmental, and cognitive disabilities. Our commitment includes offering accessibility equipment, assistive devices, and multilingual care to create a welcoming and inclusive environment for all.
Available Clinic Accommodations include:
- Wheelchairs
- Accessible exam tables
- Accessible chairs
- Accessible bathrooms
- Interpretation services, including American Sign Language.
If you require any of the accommodations mentioned above or need any other assistance for your appointment, please let us know when scheduling or upon your arrival. Our team is here to support you and ensure you have everything you need.
The Americans with Disabilities Act (ADA)
The Americans with Disabilities Act (ADA) is a federal civil rights law that prohibits discrimination against people with disabilities. Health care organizations such as the Dimock Center are covered by the ADA. The Dimock Center complies with applicable federal civil rights laws and does not discriminate on the basis of, or exclude people or treat them differently because of a disability.
The Dimock Center is committed to making our services accessible to individuals with disabilities. If you have any concerns about accessing providers or services, or if you need to file a grievance, please contact the Compliance Hotline at (617) 581-9797 or email us at [email protected].
You may also reach us by mail at:
The Dimock Center
Compliance Department
55 Dimock St.
Roxbury, MA 02119
Grievances
A grievance is a complaint about any aspect of your experience with the Dimock Center, its providers, and other staff. You might file a grievance if you had any type of problem with the quality of your medical care, waiting times, or the services you receive.
There are four ways you or your appointed representative may file a grievance:
1. Call us at the Compliance Hotline: (617) 581-9797
2. Mail your grievance to:
The Dimock Center
Compliance Department
55 Dimock St.
Roxbury, MA 02119
3. Email us at: [email protected]
4. Submit a grievance form
HIPAA Notice of Privacy Practices
This notice describes how medical information about you may be used and disclosed, and how you can get access to this information. Please review it carefully.
HIPAA Notice of Privacy Practices – English
HIPAA Notice of Privacy Practices – Spanish
Nondiscrimination Resource Page
View and download our notices of nondiscrimination below.
The Dimock Center – Notice of Nondiscrimination and Accessibility Requirements – English
The Dimock Center – Notice of Nondiscrimination and Accessibility Requirements – Spanish