Last Updated: February 2026

The Dimock Center is committed to protecting the privacy and security of our patients’ information. We are posting this notice to inform the community about a data security incident involving TriZetto Provider Solutions (TPS), a vendor that provides insurance eligibility verification services used by many healthcare organizations nationwide. 

Although this incident did not involve our internal systems, some of our patients’ information was involved through TPS. This notice explains what happened, what information was affected, and what patients can do. 

What Happened 

On October 2, 2025, TPS detected suspicious activity within a web portal used by certain healthcare providers to access its systems. TPS immediately began an investigation, engaged external cybersecurity experts, and notified law enforcement. 

After completing a detailed review, TPS confirmed that an unauthorized party accessed certain insurance eligibility verification records beginning in November 2024. TPS began notifying affected providers, including our organization, on December 23, 2025. 

What Information Was Involved 

The information involved varied by individual and may have included: 

• Name 
• Address 
• Date of birth 
• Social Security number 
• Health insurance member number (including Medicare identifiers) 
• Health insurer name 
• Provider name 
• Primary insured or dependent information 
• Other demographic or health insurance-related details 

No financial account, banking, or credit card information was involved. 

What TPS Has Done 

TPS has taken the following steps: 

• Secured the affected system and eliminated the unauthorized access 
• Conducted a comprehensive investigation with industry-leading cybersecurity experts 
• Reported the incident to law enforcement 
• Implemented enhanced security measures to help prevent future incidents 

TPS is also offering free identity monitoring services to affected individuals, including: 

• Singlebureau credit monitoring 
• Singlebureau credit report 
• Singlebureau credit score 
• Proactive fraud assistance 

Enrollment in these services will begin on February 9, 2026, allowing time for TPS to finalize processing of affected patient information. 

What Our Organization Is Doing 

We are working closely with TPS to ensure appropriate notification and support for impacted individuals. Affected patients will receive a mailed letter with details about the incident and instructions for enrolling in complimentary identity monitoring services. 

We encourage patients to carefully review their letter when it arrives and follow the steps provided. 

What You Can Do 

If you receive a letter regarding this incident, we recommend: 

• Enrolling in the free identity monitoring services provided 
• Reviewing account and credit report activity for anything unusual 
• Contacting your financial institutions if you notice suspicious activity 
• Using the phone number included in your letter if you have questions or need assistance 

For More Information 

If you believe you may have been affected and have not received a letter, please contact Trizetto/Kroll at (844) 572-2725 or visit the website: https://tpsincident.kroll.com

If you have further questions, please email us at: [email protected]